Our Hassle-Free Return Policy

We want you to be completely satisfied with your purchase. You can return your item for any reason within 30 days of delivery for a full refund.

Please note: We do not offer direct exchanges. To get the right item, simply return your original purchase for a refund and place a new order at your convenience.

How to Return Your Item in 3 Steps

Step 1: Prepare Your Package

Follow this checklist to ensure a smooth return process:

  • Include Identifying Info: Place a note inside the package with your full name and order number.
  • Get a Tracking Number: Obtain a tracking number from your shipping carrier to monitor the delivery.
  • 🚫 Remove All Batteries: Important: Please remove all batteries from the optic, accessories, and packaging before shipping.
  • 🚫 No Hazard Labels: Do not include any battery warning or hazardous material labels on the outside of the package.

Step 2: Ship to Our Returns Center

Please send your item to the following address.

Cyelee Optics
4002 W Miller Ste180,
Garland, TX 75041
United States

Step 3: Choose a Shipping Method

  • Recommended Service & Rates: For packages under 1lb, we recommend using USPS Ground Advantage. When using your own small box or padded envelope, the shipping cost should only be between $4 and $6. If a USPS employee quotes you a higher price, please ask them specifically for other rates, as this is the correct price range. Remember, you do not need insurance or any special options, which add unnecessary costs.
  • Packaging: Use the smallest box or padded plastic envelope possible. The original optic box provides enough protection inside a mailer.

⚠️ Avoid Delays: Using a box larger than 8" x 8" x 8" may delay your return processing by up to 7 business days.

What Happens Next?

Once the tracking shows your return has been delivered, please allow up to 4 business days for our team to inspect the item and process your refund. We will notify you by email as soon as the refund is issued.

Disclaimer

All product and company names are trademarks or registered trademarks of their respective owners. Their use does not imply affiliation or endorsement by these companies. All product names, logos, brands and other trademarks or images shown or mentioned are the property of the respective brand owners.

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