Frequently Asked
Questions

Every Cyelee optic is backed by our Limited Lifetime Warranty. If your optic is damaged or defective in materials or workmanship, we will repair or replace it at no charge. Proof of purchase from an authorized dealer is required.

Start by contacting us through our Customer Service Request Form or at support@cyeleeoptics.com. Please do not ship anything back until we have reviewed your claim and sent return directions.

Once we do, place a note inside the package with your full name and order number, remove all batteries, and ship the optic to our returns center in Garland, TX. After your return is delivered, allow up to 4 business days for inspection and processing. We will email you as soon as your replacement ships.

Full step-by-step instructions are on our Warranty RMA page.

You have 30 days from receiving your order to request a return for a full refund, with a limit of 2 optics returned per year. To start a return, fill out our Customer Service Request Form. We do not offer model or color exchanges.

Most orders ship within 24 to 48 hours. All optic orders use expedited shipping through USPS or UPS.

Most Cyelee optics run on a CR1632 battery and deliver up to 50,000 hours of battery life. A few models differ:

• CR1620: CAT EDG, Wolf EDG, Wolf G-EDG
• CR2032: T3, T10, T10 X PRO, GT10 (rifle and PCC optics)

If you are unsure, check the manual for your specific model on our Product Manuals page.

The fastest way to confirm fitment is our Optic Compatibility Tool. Enter your firearm and it will show compatible Cyelee optics and the correct footprint or mounting plate. Most fitment questions are answered instantly, without waiting for a reply.

All current product manuals are available on our Product Manuals page.

Email us at support@cyeleeoptics.com. Our team is available Monday through Saturday, 10AM to 5PM ET, and closed Sunday. If you do not hear back during business hours, please check your spam folder.

Install a fresh battery and confirm it is oriented correctly. Then remove the battery, hold the + button for 15 seconds, then the – button for 15 seconds, and leave the battery out for 24 hours.

Reinstall a fresh battery and check whether it powers on. If it stays unresponsive after this reset, contact us at support@cyeleeoptics.com and we will take care of it under warranty.

First check whether the button still has a normal physical click or feels stuck or dead. If the button clicks but nothing happens, run the battery reset: install a fresh battery, hold the + button for 15 seconds, hold the – button for 15 seconds, and leave the battery out for 24 hours.

If the button has no click at all, or still does not respond after the reset, contact us at support@cyeleeoptics.com.

Lower the brightness and view the reticle through your phone camera. If the reticle looks sharp through the camera but distorted to your eye, this is almost always astigmatism in the eye rather than a defect, and lowering the brightness usually helps.

If the distortion also shows up on the phone screen, send us a photo at support@cyeleeoptics.com so we can help.

Confirm the optic is mounted completely flat and fully seated, the mounting screws are tight, and you are using the correct footprint or plate for your firearm. You can verify the correct fit with our Optic Compatibility Tool. Also check that the windage and elevation adjustments still click and move normally.

If everything is mounted correctly and it still loses zero, contact us at support@cyeleeoptics.com.

Reach out to us at support@cyeleeoptics.com with photos showing the damage and where it is located. Physical damage is reviewed case by case, and your optic is backed by our Limited Lifetime Warranty, so send us the details and we will let you know the next steps.