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Policies

Returns

We have a 90-day no-hassle return policy. You may return your item for any reason. (Please see our Refund Policy Details for all of the information)

If you need to request a return, contact us at cs@cyeleeoptics.com.

After 90 days, defective items will still be covered under the manufacturer’s warranty, where applicable.

Please refer to the product listing for warranty details. If you have specific warranty questions, contact us at cs@cyeleeoptics.com. We may direct you to pursue your warranty claim directly with the manufacturer.

We have industry-leading encryption to protect your sensitive data.

Your credit card data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your card information is permanently deleted from our system.

Your satisfaction is our #1 priority

If you’re dissatisfied with your purchase, please contact us at cs@cyeleeoptics.com. – we will do our best to make it right.

Refund Policy Details

Returns

  • Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a return it must be within 90 days of purchase and you must contact us cs@cyeleeoptics.com
  • To complete your return, we require a receipt or proof of purchase. We can also look up this information based on your name or order number

    There are certain situations where only partial refunds are granted (if applicable)

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • If your product is not in new saleable condition, we will deduct 20% off of your refund if we can clearance the item. 
    • If the item is not saleable because it has been altered, such as by painting or other modifications, you will not receive a refund on your return.

      Exchanges (if applicable)

      • We will replace items if they are defective or damaged within 90 days. If you need to exchange it for the same item, send us an email at cs@cyeleeoptics.comfor further return instructions
      • If you have changed your mind or ordered the wrong item we will exchange the product for another as long as the product is in new unused condition. Please send us the product picture to confirm and exchange.

      Shipping

      • We will pay for the costs of returning the item on defective Cyelee If you have changed your mind or ordered the wrong part we will deduct the cost of shipping from your refund.
      • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      Refunds

      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • After approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

      Late or missing refunds (if applicable)

      • If you haven’t received a refund yet, first check your bank account again.
      • Then contact your credit card company, it may take some time before your refund is officially posted.
      • Next contact your bank. There is often some processing time before a refund is posted.
      • If you’ve done all of this and you still have not received your refund yet, please contact us at cs@cyeleeoptics.com

      Privacy Policy

      Security

      Cyelee Optics takes precautions to protect your Personal information. When you submit sensitive information via the website, your information is protected both online and offline.

      The policy of allowing access to this Personal Information is only to our staffs with a need to know. We also use available technology and encryption, when legally required or when appropriate for your protection, to provide a more secure environment and to reduce the chance of unauthorized access. Personal Information is stored in a secure environment protected by a combination of physical and technical measures. Tape backups are not permitted to leave the premises without prior authorization.

      Cyelee Optics is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties.

      This information may be collected Register email, Password (No any other body can get your password include our staffs, it is encrypted!)Nickname, IP address, the date and time, browser and operating system, the URL you request, your PayPal email, your PayPal shipping address; Other information if you want to share with us, like Phone number etc.

      When you browse our website, we may collect this information:IP address, browser and operating system, the URL you request.

      When you register in our website, we may collect this information:Register email, Password, Nickname, IP address, the date and time, browser and operating system, the URL you request.

      When you order in our website, we may collect this information:Register email, Password, Nickname, IP address, the date and time, browser and operating system, the URL you request, your PayPal email, your PayPal shipping address

      When we have more cooperation (like drop shipping), we may collect more information:like Phone number, your website, MSN, your reviews and testimonials etc

      Information use

      We need the information to process your orders and offer better services to you; we want to make it easier to tailor our products and services to your particular needs. We also want you to have the most enjoyable Internet and shopping experiences possible. This Personal Information also may be used to contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. However, if you do not like receive promotion emails from us, we will respect you wish.

      Links

      Our website contains links to other sites (like tracking web). Please be aware that cyeleeoptics.com is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

      Notification of Changes

      If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Customers are responsible for periodically checking the Privacy Policy available on the Website for changes. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.
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