F.A.Q

FAQ – Frequently Asked Questions – Cyelee Optics

Answers to the most common customer questions are below. Still have questions? Contact Us: support@cyeleeoptics.com

Shipping

Has my order shipped?

All orders receive a confirmation email as soon as the shipment is processed.

Check your Spam folder if you can’t find the email in your Inbox. If there isn’t a message in your spam folder Contact Us: support@cyeleeoptics.com

How do I track my order?

A tracking number is included in the confirmation email after the order has shipped.

Email updates will also be delivered throughout the process.

Do you ship outside the USA?

Cyelee Optics only ships to the United States, for other country, Please Contact Us: support@cyeleeoptics.com

Returns and Warranty

What is your return policy?

We offer a 30 day No-Hassle Return for all orders. Returns must be returned in original packaging and in good condition.

See more details - Returns and Warranty page

What are your product warranties?

Warranties vary by the product, please view the product on our website to see the warranty information or Contact Us for further questions. 

Payment

What are my payment options?

Paypal and all credit and debit cards are accepted.

Do I have to pay sales tax?

Tax is based on the billing address on your order. Orders billed to an address in Minnesota will be charged MN state sales tax; orders billed to all other states are exempt to MN sales tax.

Other

How do I cancel an order?

If you wish to cancel an existing order or item from an order Contact Us(support@cyeleeoptics.com) with your order number and request the cancellation of the order.

Do you accept purchase orders?

Purchase orders are accepted on a case-by-case basis. Please Contact Us for further details.

Do you have a retail store?

We don’t have a retail location at this time.

Didn’t see your question?

If you didn’t see your question, Contact Us: support@cyeleeoptics.com