Warranty Information


We offer returns for a full refund within 30 days of the tracking being updated as delivered.


All our products come with a 3-year warranty against any failures arising from manufacturer defects. This warranty is provided to all original owners, except those who we suspect of either currently or previously having obtained any of our products or services, working, nonworking, or replaced, by fraud, deceit, or theft.


  • To complete your return or get warranty support, we require a receipt or proof of purchase. We can also look up this information based on your name or order number
  • Warranty procedure is that all optics that are eligible for warranty repair or replacement must be shipped to us first. Within 5 business days, your new or repaired item will be shipped to you. Processing times are the same as website orders once we begin the shipping process.
  • The warranty replacement is warranted from defects or failures from defects for a period of 3 years of the purchase date of the original item.



    • We promise to pay for the costs of warranty shipping(within USA) to you, only for defects. Customers are responsible for shipping all items to us.
    • If we are unable to find defect with your item it may be replaced with an open box item we have tested and deemed to be like new condition.
    • For items we are able to diagnose but not fix we will replace with a sealed and brand new unit.
    • You are responsible for the cost of shipping non-warranty returns both ways, including any original shipping costs, this will be deducted from any refunds.



    • Once your return is received and inspected, you will be refunded within 72 hours.


    Late or missing refunds

    • If you haven’t received a refund, please contact your financial institution, then contact us.


    Your satisfaction is our #1 priority

    If you’re dissatisfied with your purchase, please contact us at support@cyeleeoptics.com. – Our goal is to make you you get the best service possible.